Australian customers - Items are delivered by Australia Post with full online tracking and updates and signature is required at the time of delivery. 

The Shady Ladies' warehouse is located on the Central Coast of NSW. We ship orders from Monday to Friday excluding public holidays. Items are usually shipped within 24 hours and no later than 48 hours of receiving your payment. We have a quick and reliable delivery service but sometimes this can vary depending on your location. Please allow more time for remote deliveries. Once your item has been dispatched with Australia post you will receive an email with your tracking details which you are then able to track online and you will also receive updates via email. Any issues with your delivery please contact us so we can look after it for you.

Free shipping if offered on our shade sails to most areas of Australia. If you purchase shade sail fixing accessories at the same time as your shade sail purchase then you will also recieve free shipping on the accessories.  If you are just purchasing shade sail fixing accessories then a $9.00 postage fee will apply to your order.

In some cases, due to the high cost of shipping to some parts of Australia, a remote delivery fee may apply. The Outdoor Shop Australia Pty Ltd covers a percentage of the delivery charge. If you click on any product just below the price is a delivery cost estimator, just enter your postcode and it will let you know if postage is to be paid.

Remote Delivery Areas within Australia 

Tasmania -  Currently all postcodes in Tasmania may incur remote delivery fees dependent on the weight/size of the item.

Northern Territory -  Currently all postcodes in NT may incur remote delivery fees dependent on the weight/size of the item.

WA - 6215 - 6699, 6700 - 6797, 6798 - 6799

QLD - 4450 - 4499, 4690 - 4899, 9920 - 9999

Estimated delivery time guide

Please note - if remote postage charges do not appear upon checkout and you do indeed fall into the remote delivery areas, The Outdoor Shop Australia Pty Ltd reserves the right to apply these charges. 

If you are purchasing one of our Shady Lady range of shade sails then your product is covered with a 2 year manufacturing warranty. Manufacturing of our products is done with quality components to ensure the longevity of the shade sail. The shade cloth used is chosen from reputable manufacturer which ensure the fabric is flawless.

Specifications - 280gsm shade cloth fabric with a 5 year uv rating and manufactured with extra strong 38mm seat belt webbing, industrial UV stabilized thread and marine grade 316 stainless steel buckles. 

Please be aware that our warranties DO NOT COVER incorrect installation practices, damage caused by storms, hailstones, mechanical damage, damage caused by birds or other animals, fire, lightening etc. This is not an exhaustive list and it is for reference only. The Outdoor Shop Australia P/L recommends that your shade sail be removed during times of severe weather warnings and that you insure you shade sail with your household insurance. It is also important to store your shade sail correctly away from rodents or other pests when not in use. Claims will not be processed if damage is due to the above. 

Examples of incorrect installation are below - 

Under tensioning the sail - allowing the sail to flap about in the wind is just as bad for the sail as over tensioning. Shade sails left to flap about will also lead to deterioration of the stitching. Over tensioning the sail from all or one corners - this leads to undue stress on webbing and stitching. The shade sail when installed correctly should have a smooth appearance, that is, not having the appearance of being pulled from one direction, this will lead to a wrinkled look and also damage the webbing and stitching.

We recommend that you take a photo of the sail once you have installed it. This is your record of installation. It is also recommended that you periodically check all fixing points and ensure they are nice and firm and the sail is kept nice and taught as constant movement of the sail could eventually damaged the corners and compromise the structure.

  Account name: The Outdoor Shop Australia Pty Ltd BSB 012 235 Account Number 369097092 .Please use your order number or name as reference so we can identify your payment quickly.

Paypal accepts credit card payments with out having to register or you can call The Shady Ladies during business hours on 02 4326 1813

Measurements of the shade sails are taken from buckle to buckle along the nominal straight line of the sails. They are manufactured with a curved edges so that the tensioning can be applied evenly across the entire surface, if the sails were a square piece of fabric with no curved edges, there would be no way to apply even tension across the entire surface of the fabric. Please note the curvature will vary slightly between shapes and sizes. 

Download our free shade sail installation guide and we will show you how our pre-made sails ar measured, which will help you to avoid purchasing the wrong size shade sails.

Shady Lady tip - Its is alway recommended that you purchase your shade sail before installing your fixing accessoires.

Please check online for availability of sizes and colours.

Other resources 

It you are looking to purchase poles you contact your local steel fabricator or hardware store. Please let them know the size of you shade sails so they can advise on suitable poles. 

While we have a collection of images of installed shade sail which have been sent it by our customers, you can also find a wide range of shade sail photo's on the internet which may show other alternatives ot installation.

Installation video's -  while we don't have installation video's of our own you will find many on youtube

Contact Us -Business Hours

We are usually available from Monday to Friday 9am until 4pm to help with any inquiries. If you are not able to catch us, your enquiry is important to us and we will get back to you asap. Please call us on (02) 43261813 or email us at [email protected] and we will return your call ASAP.

How will I receive my Parcel?

We ship our items with Australia post and Express Couriers International (for our international customers). A signature is required on delivery. If you are not home at the time of delivery Australia Post and ECI will also leave cards but these can be picked up at the post office closest to you or determined on the delivery card.

It has passed the eta and I still haven't received my parcel? The quickest way to resolve this is if you contact us so we can follow this up for you, please email through your purchase details.

                                Insurance - A signature is neccessary to provide confirmation on delivery. Any authority to leave your parcel at your request voids any insurance on your parcel if deemed missing.

Can I return or exchange my item?

Yes you can. 

We have a 14 day return policy - please view our terms and conditons.

International Customers

You are able to find information through our international customer page.

I am looking for a particular size & colour and can't find it on your website? 

We endevour to keep our website up to date with all available stock. If you can't find a product it's highly likely we don't have it in stock. However we have new stock arriving throughout the year so please feel free to email us at [email protected] with any stock enquiries you may have and we can check whether we have stock coming in.

How can I clean my shade sail?

When cleaning the shade sail, it is recommended that you use a mild dishwashing liquid with a low pressure water hose and a soft scrubbing brush. It's not recommended to use high pressure water to blast the fabric clean. Solvent based cleaners should NOT be used.