Contact Us -Business Hours
We are usually available from Monday to Friday from 9 am until 4 pm to help with any inquiries. If you are not able to catch us, your inquiry is important to us and we will get back to you asap. Please call us on (02) 43261813 or email us at [email protected] and we will return your call ASAP.
If you would like to place an order with us over the phone then please call the Shady Ladies during business hours or we are happy to give you a call back if you leave a message for us.
Pick ups - We do not have a shop front and we ship all our items from our logistics warehouse on the Central Coast of NSW. Orders a best placed online as we are not always available at the warehouse.
Can I amend my order?
If your item has not been dispatched then we are able to change your order for you. Please email us at [email protected] with your details or call us on (02)43261813 during our business hours.
How will I receive my Parcel?
We ship our items with Australia Post and Express Couriers International (for our international customers). A signature is required on delivery. If you are not home at the time of delivery Australia Post and ECI will also leave cards but these can be picked up at the post office closest to you or determined on the delivery card.
It has passed the eta and I still haven't received my parcel? The quickest way to resolve this is if you contact us so we can follow this up for you, please email through your purchase details.
Insurance - A signature is necessary to provide confirmation on delivery. Any authority to leave your parcel at your request voids any insurance on your parcel is deemed missing.
Can I return or exchange my item?
Yes, you can.
We have a 14-day return policy - please view our terms and conditions.
International Customers
You are able to find information through our international customer page.
I am looking for a particular size & colour and can't find it on your website?
We endeavour to keep our website up to date with all available stock. If you can't find a product it's highly likely we don't have it in stock. However, we have new stock arriving throughout the year so please feel free to email us at [email protected] with any stock inquiries you may have and we can check whether we have stock coming in.
How can I clean my shade sail?
When cleaning the shade sail, it is recommended that you use a mild dishwashing liquid with a low-pressure water hose and a soft scrubbing brush. It's not recommended to use high-pressure water to blast the fabric clean. Solvent-based cleaners should NOT be used.